How can we help?

Yes — The BraidFlow was designed from the ground up for braiding salons. It supports 2–10 hour service durations, deposit-first booking, hair type and density profiles, braiding-specific service categories, and automated re-engagement timed around typical style refresh cycles.

BraidFlow connects to your Stripe account. When a client books a service that requires a deposit, they pay directly on the booking page before the slot is confirmed. No payment means no confirmed appointment.

Most salon owners are live and taking bookings in under 10 minutes. Creating your salon profile, adding services, and inviting stylists is fast and requires no tech knowledge.

Yes — every new account gets a 14-day free trial with full access to all features. No credit card required to start.

After registering, go to your dashboard and click 'Settings'. Fill in your salon name, address, and contact info. Then add your services and stylists from the Staff and Services pages.

Each salon gets a unique booking URL you can share on social media, your website, or directly with clients. Clients can book 24/7 without needing an account.

Yes! In Salon Settings, enter your custom domain (e.g. book.yoursalon.com) and add the provided CNAME record to your DNS. It typically takes a few hours to propagate.

In Settings, enable 'Require deposit' and set a flat or percentage amount. Clients will be prompted to pay the deposit via Stripe when booking. The deposit is applied to their final balance.

Yes. In the Calendar view, click any time slot and choose 'Block time'. You can also set recurring blocked times for breaks, personal appointments, or holidays.

Your salon automatically sends SMS and email reminders 24 hours and 2 hours before each appointment. You can configure this in Settings > Notifications.

We offer monthly and annual plans with different stylist and client limits. Visit our pricing page for the latest plans. Annual billing saves up to 20%.

You can cancel anytime from Settings > Subscription. Your access continues until the end of the current billing period and you will not be charged again.

Subscription fees are non-refundable except as required by law. If you have a billing issue, contact our support team and we will review it on a case-by-case basis.

Go to Staff in your dashboard, click 'Add Stylist', fill in their details, and save. If they need their own login, add their email and send them an invite from the staff card.

Staff members can view their own appointments and clients. They cannot access billing, subscription settings, or other stylists' private data.

Click 'Forgot password' on the login page and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

Website Mode turns your booking page into a full salon website — hero image, services, team profiles, photo gallery, testimonials, and booking flow, all in one page. Enable it in Settings → Website. Pair it with a custom domain to give your salon a professional web presence at no extra cost.

Go to Settings → Website. In the Gallery section click 'Add photos' to upload your work. In the Testimonials section click 'Add testimonial' to write a review with a star rating. Save when done — changes appear on your website immediately.

Yes. Enter your domain in Settings → General (e.g. book.yoursalon.com) and add the provided CNAME record to your DNS. Once active, visitors to your domain see your full salon website automatically.