SaaS Subscription Agreement
Last updated: June 19, 2026
This Software-as-a-Service Subscription Agreement (“Agreement”) is a binding contract between you (“Subscriber” or “Customer”) and BraidFlow (“Provider”, “we”, “us”) governing your access to and use of the BraidFlow platform and associated services (“Service”). By subscribing or accessing the Service you accept this Agreement in full.
1. Subscription and Access
Subject to this Agreement and timely payment of applicable fees, Provider grants Subscriber a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for Subscriber's internal business operations during the subscription term. All rights not expressly granted are reserved.
2. Subscription Plans and Fees
Subscriber agrees to pay the fees associated with the selected subscription plan (“Plan”). Plans are available on a monthly or annual billing cycle. Annual plans are billed in full at the start of each billing period. Fees are non-refundable except as expressly stated herein or required by applicable law. Provider reserves the right to modify fees upon 30 days' written notice prior to the next renewal date.
3. Billing and Auto-Renewal
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. Subscriber authorizes Provider (via Stripe or another payment processor) to charge the payment method on file for each renewal. If payment fails, Provider may suspend access to the Service until payment is received.
4. Free Trial
Provider may offer a free trial period. At the end of the trial, Subscriber will be required to enter a valid payment method to continue using the Service. Provider reserves the right to modify or cancel trial offers at any time without notice.
5. Cancellation and Termination
Subscriber may cancel the subscription at any time from the account settings. Cancellation takes effect at the end of the current billing period, and no partial refunds are issued for unused time. Provider may terminate this Agreement and suspend access immediately if Subscriber: (a) violates this Agreement or any applicable law; (b) fails to pay fees when due; or (c) engages in conduct that Provider reasonably determines is harmful to the Service or other users.
6. Subscriber Responsibilities
Subscriber is solely responsible for: (a) the accuracy of data entered into the Service; (b) obtaining all necessary consents from its clients for data collection and SMS communications; (c) compliance with applicable laws, including consumer protection, data privacy, and telecommunications laws; (d) all activity occurring under Subscriber's account credentials.
7. Permitted Use and Restrictions
Subscriber agrees not to: (a) sublicense, resell, or otherwise transfer access to the Service to any third party; (b) reverse-engineer, decompile, or disassemble any part of the Service; (c) use the Service to transmit spam, malware, or unlawful content; (d) circumvent any security, rate-limiting, or access controls; (e) use the Service in a manner that disrupts or degrades performance for other users.
8. Data Ownership and License
Subscriber retains ownership of all data it uploads to or generates through the Service (“Subscriber Data”). Subscriber grants Provider a limited license to host, process, and display Subscriber Data solely as necessary to provide the Service. Provider will not sell Subscriber Data to third parties.
9. Data Security and Backups
Provider implements commercially reasonable technical and organizational measures to protect Subscriber Data. However, Provider does not guarantee that data will never be lost or accessed by unauthorized parties. Subscriber is encouraged to maintain independent backups of critical business data.
10. Uptime and Service Levels
Provider aims to maintain reasonable availability of the Service but does not guarantee any specific uptime percentage. Planned maintenance will be communicated in advance where practicable. Provider shall not be liable for downtime caused by third-party service providers, force majeure events, or factors outside Provider's reasonable control.
11. Intellectual Property
Provider owns all right, title, and interest in and to the Service, including all software, designs, trademarks, and content created by Provider. Nothing in this Agreement transfers any intellectual property rights to Subscriber beyond the limited license granted herein.
12. Confidentiality
Each party agrees to keep confidential any non-public information received from the other party that is designated as confidential or that a reasonable person would understand to be confidential. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law.
13. Indemnification
Subscriber agrees to indemnify, defend, and hold harmless Provider and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or related to: (a) Subscriber's use of the Service; (b) any breach of this Agreement; (c) any violation of applicable law by Subscriber; or (d) any dispute between Subscriber and its clients.
14. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PROVIDER DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER'S TOTAL LIABILITY TO SUBSCRIBER FOR ANY CLAIM ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID BY SUBSCRIBER TO PROVIDER IN THE THREE (3) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL PROVIDER BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.
16. Governing Law and Disputes
This Agreement is governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any dispute arising from this Agreement shall be resolved by binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.
17. Modifications to the Agreement
Provider may update this Agreement from time to time. Material changes will be communicated via email or an in-app notice at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Agreement.
18. Entire Agreement
This Agreement, together with the Terms of Service and Privacy Policy, constitutes the entire agreement between the parties regarding the Service and supersedes all prior negotiations, representations, or agreements relating to its subject matter.
19. Contact
For questions regarding this Agreement, contact us at legal@thebraidflow.com.