Terms of Service
Last updated: June 19, 2026
Please read these Terms of Service (“Terms”) carefully before using BraidFlow. By accessing or using our platform, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account or using any part of the BraidFlow platform, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the platform.
2. Description of Service
BraidFlow provides a Software-as-a-Service (SaaS) platform for braiding salon owners (“Owners”) to manage bookings, staff, clients, and payments. End-clients (“Clients”) may use the booking interface to schedule appointments.
3. Account Registration
You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
4. Subscriptions and Payments
BraidFlow offers subscription plans billed monthly or annually. Subscription fees are billed in advance and are non-refundable except as required by applicable law. We reserve the right to change pricing with 30 days' written notice.
5. Deposit Policy
Salon owners may configure deposit requirements for appointments. BraidFlow facilitates but is not responsible for deposit transactions between salon owners and their clients. Refund policies for deposits are set by individual salon owners.
6. Cancellation and Termination
You may cancel your subscription at any time from your account settings. Your access continues until the end of the current billing period. BraidFlow may suspend or terminate accounts that violate these Terms, with or without notice depending on severity.
7. Acceptable Use
You agree not to: (a) violate any applicable laws or regulations; (b) transmit harmful, fraudulent, or deceptive content; (c) attempt to reverse-engineer the platform; (d) use the service to spam or harass others; (e) share your credentials with unauthorized parties.
8. Data and Privacy
We collect and process data as described in our Privacy Policy. Salon owners are responsible for obtaining all necessary consents from their clients for data collected through the platform.
9. SMS Communications
By providing your phone number through the BraidFlow booking platform, you consent to receive SMS text messages related to your appointment and account, including confirmations, reminders, and notifications. Message frequency varies; you may receive up to 3 messages per appointment. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for support. We do not sell or share your mobile number with third parties for marketing purposes. See our Privacy Policy for full details.
10. Intellectual Property
BraidFlow owns all rights to the platform, software, and content we create. You retain ownership of your data. By uploading content, you grant us a limited license to host and display it as necessary to provide the service.
11. Third-Party Integrations
BraidFlow integrates with Stripe (payments), Twilio (SMS), and Resend (email). Use of these services is subject to their respective terms of service. We are not responsible for third-party service outages or changes.
12. Disclaimer of Warranties
THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. BRAIDFLOW DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BRAIDFLOW SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, ARISING FROM YOUR USE OF THE PLATFORM.
14. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
15. Dispute Resolution
Disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unsuccessful within 30 days, disputes shall be resolved through binding arbitration administered under the rules of the American Arbitration Association in Delaware.
16. Changes to Terms
We may update these Terms at any time. Continued use of the platform after changes constitutes acceptance of the updated Terms. We will notify registered users of material changes by email at least 7 days before they take effect.
Contact
For questions about these Terms, contact us at:
BraidFlow
Email: legal@thebraidflow.com
United States